epeated Failure to Resolve Unauthorised Charges – Case Closed Without Resolution: SHOCKING!

I am extremely dissatisfied with the handling of my complaint.

This is now the fifth time I have raised the same issue, yet no proper investigation has been conducted. The bank takes over 10 days to respond, but then closes cases quickly without actually resolving anything or even properly reviewing the account history.

There are clearly unauthorised transactions on my account, including two charges of R580 each and an Apple.com charge of R339.99 & 799.99 all of which I have previously reported. On top of that, I have been charged multiple “insufficient funds” fees as a direct consequence of money being incorrectly debited.

What is most concerning is that a simple review of my transaction history would immediately show these discrepancies, yet this has evidently not been done.

Despite repeated complaints, the issue remains unresolved, and I am still missing funds. In addition, I continue to be charged monthly fees for a service that has failed to address even the most basic issues on my account.

I would like to see immediate action, a full review of my account, and the reversal of all incorrect transactions and associated fees but as i was previoulsy told the "insufficient amount" charges are there to stay. I am beyong disgusted with this bank and I am very glad I did not move my business account!