Entitled customer care operator refuses to transfer me to supervisor

On 16 November I used Capitec Card to swipe at SPAR and the transaction was declined even though I can see on my banking app that there is sufficient money in my account. I called the customer care line and they informed me that there was a general issue affecting a wide range of clients and that all transactions are declined. They assured me that their technical team is working on the issue and that I will receive an SMS once the issue is resolved. Now - nearly 18 hours later and still not having received a SMS I call the customer care line again and ask if the problem has been resolved I get told that the issue that they told me last night was responsible was not actually an issue and the problem was a pending transaction on my account which would have indicated that there was no funds available. I ask for the recording of the call that I made on the 16th as well as today's call to be emailed to me since "all calls are recorded." The operator refuses and keeps asking me why I want the recording since he is explaining the issue to me now. I ask to speak to his supervisor and he says I must first explain to him why I won't accept his explanation. After a long time on the line (having now wasted more money on telephone calls that he clearly doesn't care about) he informs me that I can't speak to his supervisor but that he will give me the complaints department's number. I am not wasting more money on calling Capitec. I want them to please email me the recording of my phone calls to their customer care line for both the 16th and the 17th.