Enquiry Incident #***8

Afternoon so l just called the number ********** 043 spoke to Vinceta and was advised that l will be transfered to collections and spoke to Nokutula who informed me to go to a branch... I read about a client last night that had gone through the exact same thing but when he got to the branch he was advised to contact the call centre... Now lm on the line holding for just about over 5 min exactly now the number l dialled is ********** 718 seems like the admin centre is closed. So lm just waisting time now l really expected better service when all l would like to do is get an early settlement amount going in for 9 min holding now #rollingmyeyes #yawn #omg let me rather drop this call costing me money now