Enquiries Performed without Consent! Negatively Affecting my Credit Profile!!!

In 4 April 2019 I went to Capitec Tygervalley to deposit cash, and while at it I decided to enquire as to what my settlement on the short term loan I have at Capitec. The agent informed me that to print the Settlement Loan she needed to also determine how much I qualified for, and it was part of Capitec's standard procedure, and she then requested for my details, and I provided her with them. And I made it clear to her that I did not want an additional loan, so why would she need to check what I qualified for, and she informed me that it was just part of their procedure. I recently viewed my credit report from Compuscan, and it shows that Capitec actually did an inquiry under my profile on the day, and these inquiries have a negative impact on the overall score one gets, as it would appear as though you were seeking for credit, and I do not understand why the agent had to conduct the inquiry while I did not want any loan! I am really displeased with the service I have received from Capitec so far, and I forsee an exit soon because it would appear their banking practices arent really tailored for my needs and preferences. The worst part is the record of the enquiry is already on my profile, and there'sn't much I can do about it, unless Capitec can remove it???? But stop this ********* and devious behavior! It is utterly unacceptable! Thank you!

Very dissatisfied Customer (Soon to be ex)