SM
Stella M
1 reviews | Active since May 2016
19 Feb 2026, 08:13
Enough with the stupid selfie feature now!
I have now had more than enough of your stupid selfie feature. If you dont remove it from my banking app profile today, I am closing my account this weekend. This is utterly ridiculous! Why have a stupid feature that never works especially for existing beneficiaries???????
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
19 Feb 2026, 08:39Hi there , thank you for contacting Capitec Bank. You are through to Andi, thank you for your patience 🌻Please allow me a moment to fami****ise myself with your enquiry
Capitec Bank's reply19 Feb 2026, 08:39
Official
Hi there , thank you for contacting Capitec Bank. You are through to Andi, thank you for your patience 🌻Please allow me a moment to fami****ise myself with your enquiry
Capitec Bank's replyOfficial
19 Feb 2026, 08:40If you're facing issues taking a selfie for account verification, here are some tips to consider:
1. **Camera Condition**: Ensure that your selfie camera is functioning correctly. If it's damaged, you'll need to visit a Capitec branch with your SA ID and cellphone for assistance.
2. **Image Clarity**: Make sure the camera lens is clean and the image is clear.
3. **Face Coverage**: Remove any items covering your face, such as masks or scarves.
4. **Lighting**: Use good lighting for the selfie but avoid direct sunlight.
5. **Positioning**: Keep your face within the oval shown on the screen. You may need to adjust the distance of your phone to fit your face appropriately.
6. **Home Affairs Photo Issues**: If the scan still fails, it could be due to an issue with your Home Affairs photo (absence, low quality, or data verification problems). In this case, visiting a branch may be your best option.
Alternatively, you can activate your app on a different phone with a working selfie camera or consult with a representative to switch to USSD banking if you're experiencing ongoing issues.
Let me know if there's anything else I can assist you with!
Capitec Bank's reply19 Feb 2026, 08:40
Official
If you're facing issues taking a selfie for account verification, here are some tips to consider:
1. **Camera Condition**: Ensure that your selfie camera is functioning correctly. If it's damaged, you'll need to visit a Capitec branch with your SA ID and cellphone for assistance.
2. **Image Clarity**: Make sure the camera lens is clean and the image is clear.
3. **Face Coverage**: Remove any items covering your face, such as masks or scarves.
4. **Lighting**: Use good lighting for the selfie but avoid direct sunlight.
5. **Positioning**: Keep your face within the oval shown on the screen. You may need to adjust the distance of your phone to fit your face appropriately.
6. **Home Affairs Photo Issues**: If the scan still fails, it could be due to an issue with your Home Affairs photo (absence, low quality, or data verification problems). In this case, visiting a branch may be your best option.
Alternatively, you can activate your app on a different phone with a working selfie camera or consult with a representative to switch to USSD banking if you're experiencing ongoing issues.
Let me know if there's anything else I can assist you with!
SM
Stella M's updateReviewer Update
19 Feb 2026, 08:43I have no interest in this feature! You cannot force me to use a feature that does not work. This is the 4th time i have complained about this! And since you seem to think it a joke and not serious, I will simply close my account. What is the point of having a selfie feature for beneficiaries that I have loaded myself and that I pay every month!
SM
Stella M's update19 Feb 2026, 08:43
Reviewer Update
I have no interest in this feature! You cannot force me to use a feature that does not work. This is the 4th time i have complained about this! And since you seem to think it a joke and not serious, I will simply close my account. What is the point of having a selfie feature for beneficiaries that I have loaded myself and that I pay every month!
Capitec Bank's replyOfficial
19 Feb 2026, 08:50HELLO PETER TEMPLATE
Good day Mantwa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Feb 2026, 08:50
Official
HELLO PETER TEMPLATE
Good day Mantwa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SM
Stella M's updateReviewer Update
19 Feb 2026, 08:52Wow next time you use a standard template, at least get the name right. Shows how much you use AI instead of human responses!
SM
Stella M's update19 Feb 2026, 08:52
Reviewer Update
Wow next time you use a standard template, at least get the name right. Shows how much you use AI instead of human responses!