1 reviews | Active since Mar 2011
ENOUGH WAS JUST TOO MUCH
A couple of weeks ago I received a text message requesting I go to the bank with proof of residence and ID in order for them to FICA me. Dutifully grabbed municipal account and went to the branch. The consultant informed me that the account was older than 3 months (Postal strike hits hard) - consultant advised me to obtain a printed one from the municipality - please note that the consultant had not said that it had to be stamped. My wife went to the municipality, obtained said statement and while she was there - paid it. Receipt stamp perfectly clear on the statement. This self same municipal account was used at ABSA and Cell C quite successfully. Went to the branch a short while ago and showed the proof and they refused to accept it again as it was not \STAMPED". Even though the account statement was receipted.<br> Now this is beyond *********** and as a result I have closed my account and by the way"
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
