Endless bank card details and bad service.

Hi. I opened a capitec account last year sometime and I have had endless hassles with my card. I lived on a farm without a vehicle but managed to get a lift into Rustenburg 3 times and all 3 times, your system was down. I moved down to the eastern cape and went to the shop and my card was declined. Apart from the embarrassment of having to try make a plan to pay my bill and asking someone else to pay for me, what would I do if I didn't have someone to pay for me? I have more than enough money in my account and my card only expires on 04/24.

I dont own a vehicle and I cant just get to the bank and seeing as I have been to the bank 3 times and each time it was Capitec who was offline, even after phoning the branch the third time before I left who assured me they where online.

I would like a new card, I dont care how and quite honestly I dont see why I must pay to get to your bank again, so I'm requesting you send a representative to me to sort this issue out or send a vehicle to take me to the bank.