Enabling ********** companies

I've never had a problem with Capitec until recently. I called the call Centre on the 2nd of May within minutes of having an amount deducted from my account. I was told it will take roughly 7 to 10 working days. I called today to talk to the most unhelpful rude consultant who was more interested in reciting notes basically informing me that it can take 30 days and I possibly won't get this money back. She was limitless due to working from home. Let me tell you something.. Capitec is not limitless at the end of the month when it takes my bank charges. This company as can been seen on this site is committing ***** with many people and I need my money back. I cannot get hold of the company, I have tried many options. It has now got the point that this money is needed tomorrow to take my child to school and my buy bread and milk. I am a single parent and rely on my own money. I need capitec to be in favor of its customer and please give me my money back.