Empty promises

Their service sucks last year November I lost my cousin the family didnt have anything even a coffin I had to beg to be paid it took me 1 week to receive the payout i received it when we were burring after we begged the undertaker that we will pay them now I lost my husband same thing happens no one is calling Zeytun Thomas was assigned to the case but nah I don’t see what he is doing no call no answering emails nothing it is quite maybe he/she is late herself/himself at this point to anyone still thinking of joining capitec please I’m begging you don’t waist your time and money those promises the consultants makes please don’t be fooled like me these people don’t care they haven’t lost anyone their condolences mean nothing