EMPTY PROMISES

Good Day

I app**** via the online app and was provisionally approved for R21000.00. I then received a reference number advising that one of your agents would call me back. I never received the call back and decided to call your call centre. Upon calling I was told to be patient . I ended up calling three times when I finally spoke to Samu who was very helpful. She did the credit assessment and then advised that I qualified for R22000.0. I advised that this would suffice even though I really needed more than that,she then asked me to email my documents which I did. After receiving my documents she called back and asked me to send her 3 months payslip which I did. Again no follow up was received until I decided to follow up as I am in need and since I have been with Capitec for a long time I expected my application to be approved. I sent an email to Samu with no feedback again. I called today and I am told that my application has been declined due to my Rage account. I don't understand why I was asked to send my documents then again I am asked to send payslips,this really gave me hope. I am under severe pressure as I need to get medicals for my sick mother. May I request as a valued client that my application is relooked as I desperately need this loan to be approved.

Regards Tamryn De Waal ***