Empty Promises

Customer service at Capitec call centre is really bad, after having to hold on for assistance for 17 minutes the call cuts without me getting assistance, this happened 5 times in a week and on top of that Tariq Salie is not responding to my e-mails on feedback as we had discussed, he said I would get feedback in less than 24 hours its now 7 days later. With the reviews, I am seeing on Capitec and its service clearly this is a norm and nothing will be done to improve their service