HK
Hellen K
1 reviews | Active since Dec 2015
23 Dec 2015, 10:23
Empty ATM
On the 17th of December, I went to draw money from a Capitec ATM, the ATM was empty and had no cash but there was nothing to notify anybody of this. Capitec then took the money out of my account but did not give any cash. They now say that the issue is not theirs but we need to consult the issuer of the card which is not based in South Africa. All I want is refund. Capitec has been unhelpful and will not help in this situation.
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Capitec Bank's replyOfficial
23 Dec 2015, 11:28Hello Hellen416,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Best regards,
Capitec Bank's reply23 Dec 2015, 11:28
Official
Hello Hellen416,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Best regards,