Employing Inexperienced Managers at Capitec

Capitec needs to send senior staff for further training and mentoring especially if you guys choose to give younger inexperienced employees opportunities to run the branch and grow the business. I am a loyal Absa client and decided to give Capitec a try due to the bank feels being so low. I had to be told that my identity document photo is not clear enough. Firstly I went through one consultant whose scanner didn't function properly and had to move over to the next consultant and that's where further issues occurred. If you cannot purchase scanner where you can adjuster contrast/brightness isn't my problem. Anyways my fingers prints checked out fine at home affairs as per the consultant and then a pop up message appeared where the inexperienced manager refused to override this message. She did not even look at my profile but just blatantly refused. I have my bond, credit card, vehicle finances, personal loans and so forth with other institutions and every single one of them used the very same identity document. And I'm using the doc. for 20 years now! Capitec is not as strict as other banks because you don't request for proof of residence but choose to doubt a green bar codesd identity document issued by the home affairs department, what give the consultant and Manager the right to interfere with a valid identity document. There is not logic and rationale in this poor decision. And just to add, my wife was opposite me opening an account and that got approved and we are married in community of property. Again that is why you need experienced Managers like Absa to make these calls.