KL
Kholofelo L

1 reviews | Active since Jan 2018

20 Sept 2021, 08:15

Employee of Capitec giving out personal information of other clients

I received money in my account on friday 17/09/2021. later i received a call to say the funds (R500) was sent to my account in error and i need to send it back. i advised the caller i only have cellphone banking and the is no option to send money , i will send them their money back when i get a moment . On Sunday 19/09/2021 i received an sms from the sender, they knew the name of my employer and address , they threated me they were going to report me to my employer if i don't send them their money back. Please investigate who went into my profile and gave this client , my personal details as he new my employer and my address .

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Sept 2021, 08:18
Official
 Good day Kholofelo

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
 

Kind regards 

Capitec Bank