PS
Palesa S

1 reviews | Active since Jun 2013

01 Nov 2023, 11:20

Embarrassing app

To whom it may concern

Capitec remains embarrassing when they deactivate your USSD service then choose to be offline without any warnings to it's consumers. Now I need to transfer cash from one account to another and i'm not even able to access Online banking because they have moved away from tokens and i'm stuck with not being able to pour petrol at this time of the day. This is the most pathetic service as you supposed to be technologically savy but you are offline on the 1st of the month, the most busiest time of the month.

If this offline didn't occur for the second time, I would not be on this platform complaining about the inconvenience you cause us as consumers. This is ****.

0
Replies (1)
Capitec Bank
Capitec Bank's reply01 Nov 2023, 12:37
Official
Good day Palesa  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank