MZN
Mluleki Zonda'bathakathi Ndlela

1 reviews | Active since May 2020

09 Mar 2021, 09:52

EMBARRASSED /HUMILIATED BY CAPITEC IN KILLARNEY MALL

My brother Innocent went to Capitec bank killarney yesterday to deposit money by the atm as usually we found the depositing atm out of order he went inside by the door there was a coloured lady she ask him what he was going to do he responded in isiZulu telling her that he's going to deposit money she told him to speak in English but he responded that he doesn't understand English and preceded to the depositing teller she followed him and told him that he's not allowed to do the deposit because he was rude towards her and her colleagues shouted at him telling him that they won't help him because he refused to speak English he was told to leave in a disgrace and embarrassing manner

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Mar 2021, 09:55
Official
Good day Mluleki 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 



MZN
Mluleki Zonda'bathakathi Ndlela's update15 Mar 2021, 16:52
Reviewer Update
Thank you somuch Capitec bank for resolving my brother's issue you're the best thank you also to the Manager of Capitec bank in killarney Johannesburg