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Sharne N

1 reviews | Active since Apr 2013

11 Nov 2020, 17:20

Embarrassed and Pathetic

Visited ur cape gate Branch to increase credit limit for for swiping today. Same. Was done, Came at the store till point where I had to pay for my purchase. It's declined exceeded li. It tried splitting the purchase in 2 still declined. Its not the first that this happened very embarrassing.

For this reason I will close my account. And know it's not your consultant it's your Pathetic delayed system..

0
Replies (3)
Capitec Bank
Capitec Bank's reply12 Nov 2020, 07:48
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

SN
Sharne N's update12 Nov 2020, 09:04
Reviewer Update
Always the diplomat manner global bank pathetic 5 days is to long tonsovr the issue. I'm closing my bank your services is pathetic.
SN
Sharne N's update12 Nov 2020, 09:15
Reviewer Update
. I visited your Westgate mall branch today and I was told I can't do a withdrawal inside the bank. I increased. My limit for an atm withdrawal. I can't withdraw my limit at the Atm, instead your consultant says i have to make 2 transactions and I paid 2 service fees. What a *******. So how many customers aren't losing money like this?

I am moving my account.
Your bank might be the cheapest services fees but the service levels and your system are Pathetic Same needs major improvement.