Embarrassed account holder

It makes me feel really uncomfortable to send this kind of email, but I feel compelled to do so given the absurd occurrences I've had to deal with in relation to this bank. Noting that I have been a customer of this bank for many years, this year has been so disappointing ever since the beginning of March when I became unemployed and until now, I have reported a case of ***** in my account which no successful resolution, been wrongfully funneled with three months' worth of back-to-back calls and emails, and not to mention that no one from the contact center, despite how educated and skilled they are, failed to inform me about the unemployment/incapacitate to fund debt as per insurance claim or to freeze my account for three months until I secure placement and to notify me of it. Worse of everything is that when the loan was taken I was on contract and I'm still on contract by my loan is scheduled over the prescribed term which really makes me worried. I don't know who registered me as a permanent employee because that's false!

This statement is even more egregious because my accounts are presently being rescheduled, and the updated/rescheduled policy was implemented with higher and more interest than what I originally signed for.

I've been going back and forth to the branch and circling the block with these cases/matters, and the pressure is too much for me to bear. I would like this account to be scratched off due to the irregularities found from your unbarring and horribly/improperly mismanaged services. As a single parent and mother of two, I am finding this process difficult and exhausting to deal with. I genuinely think I have been patient enough, but I can't take the poor service I have received so over past six months.

I have already escalated the complaints to your department but as of today I have not received any feedback.