Email to Capitec bank CEO

<p>Dear Mr Fourie</p> <p> </p> <p>I am writing to you to raise to my disappointment in the service I have received in my time of tragedy.</p> <p> </p> <p>I would like to place on record that I am most dissatisfied with your service with regards to an unauthorised sim swap was done on 23 March 2017 and this was confirmed with Vodacom and this was done with my cell phone number ( ********** 189) and as a result my bank account was accessed and all my funds were *******ly removed from my account. I find this unacceptable in terms of Capitec’s supposed claims of excellent security and as a result I am sitting with no financial aid at this point in time and have to rely on the financial assistance of family and friends. I am also unable to contribute to the running expenses of the household that I share and renting. Your Claremont branch was not very helpful in this regard and basically told me that they cannot help me until the investigation is done. I find this hard to believe as none of this was my doing and all I am asking for is that the funds be transferred back into my account or at the very least for me to get some sort of financial assistance from you. </p> <p> </p> <p>I was in contact with your call centre where a consultant by the name of Jacqueline Radyn has told me that Capitec bank will not be able to refund my money because of how the incident happened. I am a single female and I do not have the support of a partner or husband to assist me financially and this has been an emotional strain on me as I do not have a cent in my bank account at this moment and I do not know how I am going to get through this month I have to scavenge to get money for food, electricity and daily expenses.</p> <p> </p> <p>In conclusion this was not an error on my side it was an error on your side in terms of your cellphone banking security systems. I am extremely disappointed in Capitec bank's service and am seriously thinking of closing my account and going to another bank and I will be taking Capitec bank to court as advised by my legal presentation and to also take it the matter further with the media if I do not get my refund or get some kind of financial assistance from your bank. </p> <p> </p> <p>I am contactable on my new cell no. ********** 845 or my email ********** should you need to discuss the matter further.</p>