Electricity Token not received

I purchased electricity via Capitec Mobile App on 2 February 2023 and I did not receive the token, I went on their app yo check the token on the history of my electricity purchases and to my surprise thus particular purchase has no copy of the token number like the rest of the purchases on my history. I escalated the matter via their Facebook and whatsapp and those two platforms were ridiculous because they use the robotic responses that kept on giving me options that are not related to my query and the response always stated that my enquiry is not recognized. I eventually escalated this via email and to date there's still ko resolution, this is appalling to say the least. This was purchased from Capitec savings account number ***, on 2 February 2023, metro number ***, city of Cape Town municipal an it was supposed to be sent to ***. Please refund me and close your damn account!