Elderly mistreated.

My wife got an sms to collect her ID card at the Capitec Branch at Seadoone Mall. Ut being a Friday afternoon the branch was quite full. I was refused entry to accompany my wife inside. My wife is 72 years old, very forgetful and bi-polar. I explained this to security, and the manager (Mondi), but that made no difference. They even refused to allow me to stand just outside the entrance, so I could see my wife. I was told to stand around the corner. I refused. A man with 4 children (aged between about 4 and 12) walked right in with no problem. Mondi said that in this country he can:'t ask children to stand outside. I am thoroughly disgusted at how the elderly were treated today at this branch. I am 69 years old. Both my wife and I have accounts at Capitec, for many years.