TP
Thabo P
1 reviews | Active since Jul 2013
15 May 2024, 11:05
EFT transfer issue
I transferred money from my business capitec account to my Capitec savings account. Which I do on a regular with no issues. Yesterday when I tried to transfer funds in the region of R19000 the app gave an error message..in this case you would assume then the transaction won't go through and the money remains in the account. But NO, the money moved from my business capitec account but I didn't receive it on my savings account. If it was different banks maybe I would understand but capitec to capitec and my money is on hold. When I call Capitec all the agents keep telling me that I must wait 30min the matter has been escalated but my issue still not resolved. I keep getting same answer of having to wait 30minutes. But nothing is happening. Don't understand what the hustle is with releasing money they can clearly see it's hanging on their side.
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Replies (2)
Capitec Bank's replyOfficial
15 May 2024, 11:08Good day Thabo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Best regards,
Capitec Bank's reply15 May 2024, 11:08
Official
Good day Thabo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Best regards,
TP
Thabo P's updateReviewer Update
15 May 2024, 11:47This automated response don't help anyone or help resolve the query. Been calling capitec every hour since 8am today I keep being told to wait 30min it will be resolved. So even this response doesn't make me happy because it doesn't seem like capitec is doing anything about this. As a small business this is affecting me and I may lose clients in the process.
It's true what they say that the less you pay for service the low the quality of service. Just regretting ever open capitec business account.
It's true what they say that the less you pay for service the low the quality of service. Just regretting ever open capitec business account.
TP
Thabo P's update15 May 2024, 11:47
Reviewer Update
This automated response don't help anyone or help resolve the query. Been calling capitec every hour since 8am today I keep being told to wait 30min it will be resolved. So even this response doesn't make me happy because it doesn't seem like capitec is doing anything about this. As a small business this is affecting me and I may lose clients in the process.
It's true what they say that the less you pay for service the low the quality of service. Just regretting ever open capitec business account.
It's true what they say that the less you pay for service the low the quality of service. Just regretting ever open capitec business account.