EFT TRANSFER AND A CALL HAVE BEEN LOGGED WITH CAPITEC HEAD OFFICE

I Vicky Mongwe with ID no: ***, I gave Corence Mongwe, my young sister power of attorney to transfer funds from my account (capitec) to her account through an affidavit which was made at kgosi mampuru prison because i am currently incarcerated at the above facility. She went to the branch at Denlyn Capitec Branch but she was not assisted. I then called capitec Head office and log a call with reference *** still no positive feedback. I was advised by the call centre agent that they are trying to contact the correctional facility to verify if im indeed incarcerated in the above facility before funds can be transfer to my younger. I therefore your kind assistance because i submitted all the relevant documents from my end but still not getting help. It is now three weeks