Eft Reversal

My is Bongiwe Motseko am so disappointed that Capitec Bank can't reverse, an R3000. 00 EFT payment immediately like other banks, what I don't understand why should I wait 7 to 14 days to what they investigating, Cause I did a EFT payment from my Capitec app to Oldmutual money accounts so now I needed Capitec to reverse that money, instead they tell you pay for a recall and wait 7 to 14 days other banks you pay lesser for them to reverse n you get your within 2 to 3 working days am loyal to for many now disappointment. I did this transfer on the 11 August 2020 even now I haven't received any feedback from Capitec, i even think of changing the bank cause here see no growth..