DE
Derrick E
1 reviews | Active since Apr 2013
06 May 2020, 23:57
EFT payment not reflecting after 6 days
My wife did an EFT on the 1st of May from Capitec to our investec account and it still nhasn’t reflected (it is now the 6th of May). What is going on? We have paid from these beneficiary details many times before without issue.
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Replies (3)
Capitec Bank's replyOfficial
07 May 2020, 11:36Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply07 May 2020, 11:36
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
DE
Derrick E's updateReviewer Update
08 May 2020, 13:32Thanks for sorting out the the issue so quickly!
DE
Derrick E's update08 May 2020, 13:32
Reviewer Update
Thanks for sorting out the the issue so quickly!
Capitec Bank's replyOfficial
12 May 2020, 09:41Good day Mrs Evans
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Capitec Bank's reply12 May 2020, 09:41
Official
Good day Mrs Evans
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management