Eft payment gone wrong. Bad experience

I have a problem . My funds went into my capitec account from sanlam. I however did a trf to my hubby's account at fnb. And the funds never went through. It got stuck between an online problem and the head office sundry account. The funds was transferred on 6 Nov 2019. However, i have not yet received the funds back and it has not gone into my husband's fnb account. I have gone to the Brakpan brance and mall @ Carnival branch. They only tell me the issue is being dealt with. I have received a call from HO. No funds yet? It has been a month. What is the problem? They told met that the funds went to an unregistered beneficiary. How is that even possible?please can someone help me sort out this problem. I need my money back.