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Dolores D

1 reviews | Active since Jan 2018

18 Jan 2018, 15:32

EFT not stopped

Phoned Capitec Call Centre to reverse EFT 17 Jan 2pm. Operator advised she forwarding info to Forensics. Emailed ClientCare details 3:18, requesting to reverse the EFT. Capitec email 18 1:17 telling me to phone c all centre and confirm EFT stop. Phoned. Said to open a case at SAPS. Ludicrous.

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Replies (2)
Capitec Bank
Capitec Bank's reply18 Jan 2018, 16:01
Official

I acknowledge your posting, and have referred it to Nicole Valentine for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

DD
Dolores D's update18 Jan 2018, 19:22
Reviewer Update
The EFT should have been stopped yesterday when I phoned and emailed Capitec. It had not gone through at that stage. Talking about five working days for something that should have been completed more than 24 hours ago makes no coherent or logical sense. As per my telephone call and email instruction to Capitec yesterday, Capitec should not have processed the EFT in the first place.