EFT MISSING PAYMENT

Please assist me with the below issue.

On the 27/12/2019 I transferred R5000 to my credit card the transaction was successful and I received the proof of payment.

On Monday 30 Dec'19 I phoned the recipient to ask why the funds is not reflecting on my card and was informed that the payment was not received, then I realised that the account number was incorrectly inserted I used the last 3 digits at the back of the card as the account number but the recipient name and reference number (card number) was correct.

I phoned capitec bank and was told I need to speak to recipient because the funds is lying in there suspense account and they need to correct it on there side, which I did and they phoned there bank because they could not pick up the funds. Their bank send a message saying that I need to query the funds with Capitec Bank and the funds should be in their suspense account and should me traced and reversed into my account.

I then phoned again to Capitec Bank and was told that a fee of R 150 will be deducted from my account in order for them to help me to recall the missing payment. I agreed today 02 Jan'20 the issue was still not resolved and was told it will take 7-14 working days for the query to be resolved.

I phoned again to Capitec bank today 02 Jan'20 and spoke to the team leader and was explained they can help with a missing payment and should take +- 3 days and the recall was cancelled and received a new reference number ***8.

I really do not understand why must this process take so long, If your money went to an invalid account number, it will usually bounce back into your account , its only a journal that needs to be done if funds is lying in the suspense account to move it to the client account.

Please can you sent this query to the correct person to get this issue resolved as soon as possible so that I don't have to contact the contact center every day to get feedback.

Regards M Rhoda