Efficient System of Queuing at Capitec Bank

Capitec Bank provides a wonderful service to its customers that is easy and efficiently constructed. When a customer enters the bank they are given a number and can take a seat anywhere. A customer agent presents the number on a screen and you simply walk to the relevant booth to be helped. Signatures are done with bioscanners, no lengthy, wasteful printing of paper or written signatures required. The only recommendation I would give is that support team staff find out more about the needs of the customer and provide solutions more relevant to his / her exact needs e.g. if I want to close an account, provide me with options as to how I would like to draw out the money e.g. EFT, cash send etc. before assuming what I may want and going with that. Otherwise, I can't really fault the bank (all branches I've been to)