****ED UP SERVICE

I made a payshap payment to Nedbank and the recipient advised they did not get the funds. Query was escalated with Capitec on the 02nd of August 2025 and every time for a month I am being told they will escalate it and it will take 3- 5 working days.

I asked to speak to a team leader how they are FOREVER in a meeting and they will be back around 2-3pm. I spoke to a gentleman named Thembi nkosi Thwala based in Johannesburg North who honestly tried to resolve my issue but unfortunately Capitec does not have resources to do that. I asked to his team leader and he told me of the meeting story, then he changed to the team leader not being around story however he promised me that the team leader will call me between 2-3 to resolve the matter. Team leaders name is Ntombela but I was not given her surname due to "popi act". Capitec should honestly get proper training and deep understanding on what popi act is because they are clueless