****ed up bank and useless

2019 there was ***** on my account.i went to Pan africa mall in Alex and the consultant there informed me that my account is on hold because they are investigating ***** and i wont be able to use or open an account with capitec anymore.My accout has been on hold/blocked since 2019.on the 6 Feb someone sent me money thinking im using Capitec i wnt to the branch for assistance and was told to submit and affidavit and ID copy which i submitted on the 15/02/2024 and on the 19/02/24 i received a message that the incident was relsoved, i went to the branch and was informed to bring the Proof of payment from the sender and i submitted the POP. Today i followed up and was asked for a Payslip, what the **** does my payslip have to do with all this ****. I informed them that all i want is the money that was deposited on 06/02/2024 or the money can be reversed back to the sender,but no the want my payslip.the consultant logged another query with a new Ref number. My question is since 2019 they are stilll investigating whats so difficult to reverse the money back to sender as i have Submitted the POP and why does deposit of funds still go through if the accoung is blocked. THIS BANK IS A NIGHTMARE AND MY I ADVISED MY SON TO CLOSE HIS CAPITEC ACCOUNT AND OPEN AN ACCOUNT SOMEWHERE BECAUSE THEY ARE ****ING PEOPLE UP. **** MAN