****ed off client

I am utterly and completely disappointed and disgusted in Capitec credit department. I made a lumpsum payment on my loan, then received an sms - - - Capitec: As per your credit agreement with us, your next Capitec credit instalment will be deducted from your main Capitec savings account. Info *** - - - - - 1. Never did I change my details 2. I call and Norma Mqayi tells me it's an automated system change (so where did I agree to this as per the sms states!!) 3. She sarcastically asks me if I know my details where the money should be deducted from off by heart 4. She then checks the history and changes it back 5. Then she tries to read the agreement insinuating that I made the changes. 6. I refuse so agree because I never changed anything 7. As per Norma she can't change it because I didn't agree BUT capitec is quick to make changes without my authority

Oh that's not all.

I get smses stating my payment holiday is about to expire - I NEVER TOOK ONE!!!!!

I will never deal with Capitec again!! I will pay off my loan and if you are the last bank available I will still not deal with you...