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Tanay T
1 reviews | Active since Jul 2020
08 Oct 2025, 10:27
****ed off !!!!!😠
I made a booking on booking.com on the 1st of October , however there was some issues with the place I was booking and had to cancel , so booking.com said they’ve refunded me and now it’s up to my bank to release the funds , I’ve been calling since then to ask what’s the status of this refund , they told me they need a authorisation letter from booking.com knowing damn well those call centres are AI and not real people , so I’m running around in circles , they said they can only send me an email as proof their system doesn’t allow them to produce a letter . Why is Capitec being so difficult, the money is literally highlighted in orange pending since 01 October .. send the damn money back
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Replies (2)
Capitec Bank's replyOfficial
08 Oct 2025, 10:35Good day Tanay.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Oct 2025, 10:35
Official
Good day Tanay.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Tanay T's updateReviewer Update
08 Oct 2025, 10:49You guys are lying , what ****es me off more is that I’ve made contact with booking.com and they said they’ve released this money by the 3october and still to date my bank hasn’t released this money . Is this money not mine ? That I’m trusting you to handle for me ? Why am I being treated like a ****mer or ******** .. check my records properly I don’t have time for this **** . I need that money back , booking.com are AI robots , their system doesn’t allow them to draft a specific letter stating you guys need to release something that belongs to me : it doesn’t make sense . Booking.com has played their part and even went over and above sending multiple emails explaining to me that there was a cancellation and that they have refunded me my money last week already . You guys are a let down , definitely leaving Capitec
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Tanay T's update08 Oct 2025, 10:49
Reviewer Update
You guys are lying , what ****es me off more is that I’ve made contact with booking.com and they said they’ve released this money by the 3october and still to date my bank hasn’t released this money . Is this money not mine ? That I’m trusting you to handle for me ? Why am I being treated like a ****mer or ******** .. check my records properly I don’t have time for this **** . I need that money back , booking.com are AI robots , their system doesn’t allow them to draft a specific letter stating you guys need to release something that belongs to me : it doesn’t make sense . Booking.com has played their part and even went over and above sending multiple emails explaining to me that there was a cancellation and that they have refunded me my money last week already . You guys are a let down , definitely leaving Capitec