East Rand Mall branch: WORST SERVICE EVER!

Compliment

I am an honest and loyal Capitec client with a very clean past with you guys. I participated in most of your products as a financial institution, received very good service in branches like Mdantsane City mall Capitec branch and other East London Capitec branches, Festival mall Capitec branch, When I heard malicious (Viceroy) news about Capitec I was one of the customers who stood by you (by not swoping banks) dismissing the news as malicious even before I got the facts due to the service I always got from you. Yesterday and today was just a drama initiated by a bunch of *********** consultants, help desk team, team leaders etc. who look like they should still be at primary school.

Complaint

I opened a credit card with Capitec, being a traveler who uses it for fuel, tolls etc. and also uses the credit card statement to claim my expenses at work. Yesterday am using the credit card at Checkers for my groceries before I filled up my car for my work journey to North West and guess what ? (what an embarrassment !!!), the card declined several times and had to use my cash that I usually use for the items that I can't buy using my credit card.

I go to your EAST RAND MALL BRANCH for assistance, long story short no one knew the problem, from consultants, help desk team to team leaders (Capitec must really be paying them for simply not knowing their work) and my problem was thrown to the IT guys as an IT error (IT error that only happened to me and not other clients, STUPID !!!). My query was, since I had a credit card I always pay it in full and sometimes add an extra cash as a safety factor to cater for expenses that I was not aware of, after paying off my available balance would register R0.00 plus the extra cash I added. I always pay my credit card on time to avoid bad credit record.

Yesterday my credit card registered available credit of + R 8 000.00 after I had settled and that shook me because I was expecting Capitec to deduct the cash to pay up my used credit, however that was sorted as I had two items that were unprocessed and after that they got paid.

It happened without my instruction that a "*****" consultant terminated my credit card contract and guess what??? that rendered me as a "****" who had to cancel my North West meeting because I didn't have fuel, how unprofessional is that??? Gerrie imagine not appearing to a meeting as a CEO and you have to use that as a reason, shareholders would get rid of you in no time. Worst part is to be advised by this lady on Women's month to borrow it from friends (Do you teach them this during training???).

Now am left stranded with nothing, because I had to settle my car with extra cash I had and bought a lot other things with the hope that I will use my credit card for the month. I only got calmed down by Sinethemba and Tumelo who promised to speak with their superior to try and resolve the matter.

CAPITEC people like this will take away good clients like me from you, take this seriously and act on this before I think otherwise.

Thank You, Kind Regards,

Khayalethu Gqibitole

E **********