DG
Divan G
1 reviews | Active since Nov 2015
19 Nov 2015, 18:48
Easiest way to throw away your money
So, I previously wrote a complaint about an ABSA ATM swallowing my money, ABSA only bothered to refer me to Capitec AFTER i wrote a complaint about them on hello peter. Being a Capitec customer, I contacted them (Capitec), hoping they could help me retrieve this money as it is still stuck inside the machine. After giving them around 2 weeks to investigate and begging them daily for feedback, they finally sent me an sms saying that they refuse to refund me as they consider the transaction successful. This is first class detective work here, they even managed NOT to show me any camera footage or other evidence to dispute my claim. To sum up their attitude, it's \sorry about your problem
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Replies (1)Capitec Bank's replyOfficial
20 Nov 2015, 16:16Hello divan_g,
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply20 Nov 2015, 16:16
Official
Hello divan_g,
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
