Easier is less secure without a ****le

I transferred my accounts to Capited after more than 25yrs with Std Bank. I was thoroughly appreciative of the excellent past helpdesk and current branch staff. It is with annoyance that Capitec are apparently doing away with their Internet Banking ****le and computer based Internet banking in favour of a cell-phone app requiring a password and facial recognition.

This is a HUGE reduction in my account security as I know of at least once incident where a PIN was *****ulently acquired and facial recognition has been used at the same time to illegitimately get to funds resulting in the account owner being left with empty accounts. At least with both a password and ****le that can be left at home, the accounts are safe abd it is only the Main account that can be ****** . The ****le is FAR better that any other bank;s OTP via SMS ie No ****le = No Safety = No transaction.

If my ****le cannot be renewed and I am forced to go the cell phone app route........Let's not go there.