Early Debit Orders

Good day Capitec. Today, I received an SMS from the bank to fund my Absa bank account today, so that there would be funds available for my debit order on my personal loan. Problem is, my salary only goes into my account on the 25th. Today is the 20th. We've been here before, I've had promises that this would not happen again. Last time it resulted in double debits and me then having to go through a lot of effort to sort it out. This is just unacceptable. Secondly, Capitec is the only bank that I know of that does not send customers regular statements. I have to phone or go into a branch to get one. Phone does not really work, because I fail my security questions every time. Simply because I cannot give you my savings account number (an account number that I've never used, and was never communicated to me). All I want is for the bank to debit my account as it should on the 25th and to please send me a statement of my account, without me having to jump through hoops to get it. Thank you.