EARLY DEBIT ORDER RUN - NOT ACCEPTABLE

So Capitec took it upon themselves to run debit orders early in November 2023 due to Black Friday. I don't get paid early in November because of Black Friday. This is the 3rd time Capitec have done debit orders early. I have an agreement in place for the 25th and I have never defaulted on any payments or even paid late. I have made in excess of 20 calls to no avail. I have emailed Capitec and no one has rep****. I spent 2hrs at the Fourways Mall trying to sort this out and the branch manager was also unable to get hold of anyone in Collections. This early debit has turned my life upside down. Everytime I phone, I get told someone will contact me. I have now lodged an official compliant with the OBS for deducting a debit order early, not on the agreed date and before my salary payment. I have now incurred additional costs with my bank and this has also impacted my credit rating negatively. The time wasted trying to contact someone at Capitec and get this sorted is unbelievable. The service is just absolutely shocking!!!!