Early debit order enquiry

I have a loan with capitec and my debit runs on the 28th but today i was debited and i made a call on my app i was tranfered back and forth and will wait for a consultant to give me a feedback and a refund but after waiting 7 min the call disconnected no one called back or got my refund back so i called again to hear the same story then call kept counting with just me on the line service was not as good or helpful as i thought