NM
Noxolo M

1 reviews | Active since Nov 2018

19 Jun 2024, 07:38

Early debit

I am extremely disappointed that this is happening again, as per my loan agreement signed with Capitec I have stated I get paid on the 25th hence my debit should be on my salary date and today I get debited (on the 19th 6 days before pay day). How am I meant to pay for my needs until my salary date? HOW You are causing huge financial implications on your customers and when they default it will be as though they cannot meet their financial obligations. My pay date is on a Tuesday which is a working day. There is absolutely no need for this early debit. I now need to borrow money because the money that was meant to be taking care of me until payday has been snatched by your institution.

DEBIT MY ACCOUNT AS PER AGREEMENT NOT WHEN YOU FEEL LIKE YOU NEED TO THIS HAS TO STOP

0
Replies (2)
Capitec Bank
Capitec Bank's reply19 Jun 2024, 08:16
Official
Good day Noxolo, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
NM
Noxolo M's update24 Jun 2024, 11:59
Reviewer Update
I have still not received any feedback regarding this matter