*****

Capitec they told me straight twice that i won't get my money and they can't help...

Hello THABISO KHANDISA

Case Number: ***4

Confirmation of complaint closure

As discussed, our investigation into your complaint has been concluded.

Upon investigation, it has been identified that the transactions in question align with activities initiated from your account. As a result, we want to emphasize that the bank cannot be held liable for these specific transactions. We understand that errors can happen, and we appreciate your cooperation in bringing this to our attention. In light of this, we encourage you to continue following safe banking practices and remain vigilant against potential *****sters. Regularly monitoring your account activity, promptly reporting any unauthorized transactions, and safeguarding your personal information are crucial steps in ensuring the security of your financial accounts.

I want to take a moment to express my sincere appreciation for your patience during the investigation process. We value our relationship with you and are committed to maintaining your trust.

This case will now be closed. If you are not completely satisfied with this outcome and want to escalate the matter further, you can do so by sending a response to this email (without changing the subject line) within 48 hours. Alternatively, you can contact the National Financial Ombud Scheme using the details below.

Kind regards Marvin Marshall

Complaints Management Officer Capitec Bank