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amber S
1 reviews | Active since Aug 2022
30 Jul 2023, 01:12
*******
I have a loan I have with CAPITEC , every month it's the same 1 debit but this month my account was debited twice for the same amount and no reserval for the app was done...went to a branch and consultant put me on the line with some department but mind you the person that was on the phone was talking about something rather rather then explaining to me why my account was debited twice and consultant in branch could not reverse my debit too as they say it's not their problem.
I'm considering changing banks for this pathetic service as this my money I needed but because half of my salary was taken for CAPITEC and their delayed poor service
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Replies (2)
Capitec Bank's replyOfficial
30 Jul 2023, 08:37Good day amber
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply30 Jul 2023, 08:37
Official
Good day amber
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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amber S's updateReviewer Update
31 Jul 2023, 09:24When are you calling me, this is getting frustrating... apparently I need now an incident number but how can I get a number when you can't even help me or I am plain getting ignored to cover up for ******* in your department. I can't be wasting airtime and calls gets dropped and going to a branch useless because they can't even assist me but spin me stories.
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amber S's update31 Jul 2023, 09:24
Reviewer Update
When are you calling me, this is getting frustrating... apparently I need now an incident number but how can I get a number when you can't even help me or I am plain getting ignored to cover up for ******* in your department. I can't be wasting airtime and calls gets dropped and going to a branch useless because they can't even assist me but spin me stories.