LP
Lauren P

1 reviews | Active since Apr 2023

04 Apr 2023, 11:34

*****

I was ****med ans was told to report to my bank Capitec who I have been with since 2015 ,Capitec told me to report to police which I did ,I did everything I was told ,they said 14 to 21 working days but nothing to date .reported on 04/02/2023 ,I sent so many emails and phone calls but to only find out now the money could not be recovered from the ****mers ans they had this information since 04/03/2023!!! I'm so disgusted in this bank !!! Not one person thought to give me feedback, my case still shows in progress yet as I was told they over the phone they can't help me and they have know this for more than a month .IM SO DONE with this bank .....worse service ever

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Apr 2023, 11:40
Official
Good day Claudia 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank