ZM
Zakhele M

1 reviews | Active since Jul 2021

15 Jan 2025, 07:05

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Hi I had a maintenence dispute in court and couldn't make it to court since I work out side Gauteng and the case is in Gauteng, a stop was put in my account meaning my account is frozen. So I went to court and explained to them my reason and that I need to access my funds for me to travel back to work. Magistrate gave me a court order that states that a stop should be lifted with immediate effect, gave me a copy of the order to take to capitec, thats when my problems started the agent who assisted me started asking me if I was doing ***** meaning he never read the court order which shows its from maintenance court. Now I'm told they doing an investigation for what I dont know. I tried contacting them via email, wattsapp no communication whatsoever. Today I'm going back to the same branch in Benoni lakeside mall, as soon as I can accesss my fundes I'm cutting all ties with Capitec bank. I'm very frustrated and my leave finished yesterday should I loose my job I swear someone will be held accountable

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Replies (3)
Capitec Bank
Capitec Bank's reply15 Jan 2025, 08:36
Official
Good day Zakhele, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
ZM
Zakhele M's update15 Jan 2025, 08:38
Reviewer Update
Well I don't have a business day I need to drive to Polokwane today
ZM
Zakhele M's update18 Jan 2025, 12:38
Reviewer Update
Even today I'm in Capitec branch still no straight answer as to when can I have access to my hard earned money. I don't think my issue is being taken seriously