*****

This review comes from a very disappointed and disgruntled Client, I recently opened a Business account with Mercantile Bank OR Capitec Business, My first Client paid and into the account and I was Fine with the Business functions from this service provider and its security measures, until they/ their system and or employees deducted R5000.00 from my Business account, when I contacted them to query and investigate as to what may have been the cause of this issue, a consultant by the name Jacques Kruger, got on to the matter and escalated it to another department together with a couple of other *********** consultants that never even followed up. they eventually transfered back R2000,-odd and said the remainded was to be deducted by the shops that I had swiped from recently, I know the amounts to have left my account after I have swiped/ paid, but this consultant confidently told me that they wouldnt replace the entire R5000.00 due to amounts hanging to be paid, its been weeks, No Call, No cause of problem and follow up to resolution let alone if their new client was happy, HOW DOES THE CONSULTANT DECIDED NOT TO REVERSE THE ENTIRE AMOUNT AND TAKE A DECISION ON THE MONEY THAT RIGHTFULLY NEEDED TO BE REFUNDED BECAUSE OF A glitch on their system, I have left of of South Africas prominent Banks FNB because of their BigHeadedness, how does one grow if all these Banks want to cater for the big guys in business ONLY.

I am very unhappy with Mercantile/ Capitec Business Bank, and I shout out to the Public and or any other Authority to assist until I have my moneys fully replaced and I suspect ***** within the entity and staff that needs to be dismissed for their negligence and indecisiveness....PLEASE ASSIST