*****e that was not resolved

Very very very upset. My phone was ****** about a month ago. Somehow the person that did ***** my phone hacked into my bank account stole money from my account. Firstly a ATM withdrawal of R1000 and then a EFT of R 4900. The ref number on the *****ulent EFT is *** and the name is mazila but the account is a registered capitec account holder. Capitec has closed the case stating they can’t get my money back 😡they can’t find the money on the system.

I would like capitec to explain the following and pay my money back

1) How can a ******** get into my banking app that is password protected???? 2) The money that they did EFT is to a registered capitec user how can they not find it???? 3) How is theft and ***** my fault???? 4) Case was open and capitec and at the police station and Capitec is just ignoring the fact that the security in this bank is really really unsafe, everything was blocked the moment i had access to a laptop and a phone to block everything, but they want to get smart and ask me why did i not block everything the Min my phone was ******, please explain to me how i can if my phone was ******?????

Capitec please pay back my money or i will just need to close my account and move banks.