Dysfunctional voucher system

The probloem with cepitec is that the voucher system is outdated and disfunctional. On top of that they hv a very disfunctional middle man called shoprite and checkers. I was refused help at checkers kuruman to get my money with an original passport and a certified ID copy and was forcelly removed by management via security. The manager needs serious conflict management skiils as well as generally management s****s. It's unacceptable that people can't apply their minds and use their God given abilities to think