BT
Barend T
1 reviews | Active since Jan 2013
05 Feb 2026, 12:40
Dysfunctional mobile app
Capitec... Your banking fees, might be cheap. But, do you actually offer a working platform for that monthly account fees?
Your business division, customer support is almost non existent, and your mobile banking app seems to be more broken than functional? A very simply function, like ordering a card, isn't functioning... Payment history doesn't show in your app.
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Replies (2)
Capitec Bank's replyOfficial
05 Feb 2026, 14:41Good day Berend,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Best regards,
Capitec Bank's reply05 Feb 2026, 14:41
Official
Good day Berend,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Best regards,
BT
Barend T's updateReviewer Update
06 Feb 2026, 15:18USELESS customer service!!! Contacting people after hours expecting to resolve business issues. Then you IGNORE multiple requests to be contacted at a specific time when I'm actually available to resolve the issue! In the meantime, I cannot use Capitec banking services that I'm paying for!!
AVOID Capitec business!!! AVOID AVOID AVOID!!!
AVOID Capitec business!!! AVOID AVOID AVOID!!!
BT
Barend T's update06 Feb 2026, 15:18
Reviewer Update
USELESS customer service!!! Contacting people after hours expecting to resolve business issues. Then you IGNORE multiple requests to be contacted at a specific time when I'm actually available to resolve the issue! In the meantime, I cannot use Capitec banking services that I'm paying for!!
AVOID Capitec business!!! AVOID AVOID AVOID!!!
AVOID Capitec business!!! AVOID AVOID AVOID!!!