Dysfunctional and utterly useless support!

Item: Capitec Bank
Rating: 1
Author: Barend T

WORST WORST WORST WORST BANKING EXPERIENCE!!!!!! Totally DYSFUNCTIONAL. App keeps crashing, and without the app, nothing can be done! Customer care helpline is utterly useless!

They can't even e-mail you a list of their business banking branches (which are VERY FEW). USELESS!!!!!

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

21 Oct 2025, 10:38

Good day Barend We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Best regards,

Capitec Bank's reply21 Oct 2025, 10:38

Official

Good day Barend We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Best regards,

Barend T's updateReviewer Update

21 Oct 2025, 10:51

Whatever... That is what you said with my previous report too... Case closed, cased UNRESOLVED!!!

Spend 13 minutes on the phone with customer support, only to have them end the call... No ability nor want to resolve anything.

At least I didn't get the standard, uninstall and reinstall the app answer...

Well, currently you making FNB looking really good!!!

Barend T's update21 Oct 2025, 10:51

Reviewer Update