1 reviews | Active since Mar 2011
Duplicate card transaction not reversed?!
On 9 December 2020 I used my capitec debit card for a purchase at Spar Brenthurst. On 11/12 @ 23:38 this amount was again debited from my account. The sms reflected the same details as the transaction on the 9th.
On the morning of 12/09 I receive an sms from Capitec saying it is a standard bank error and will be resolved in due course.
At 23:12 on 12/12 the amount is debited yet again. The purchase amount has thus gone off my account 3 times.
On Sunday 13 December the call center advises that Standard bank is working on the problem and that the transactions will be reversed in due course but they cant confirm when.
It is now 12:00 on 14/12. No further communication from Capitec with regards to whwn problem will be solved. Am i supposed to hound them or should they be advising me of progress on my query?
Things happen but i need the money and my bank seems to not care at all.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
What must I do to het my money back?
What must I do to het my money back?
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank